Smernice za isporuku & isporuku

Smernice za isporuku & isporuku

Last updated: May 2026

This Shipping & Delivery Policy forms part of our Terms and Conditions (“Terms”) and should be read alongside them:
https://commodityfragrances.eu/pages/terms-and-conditions

Please review this policy carefully before placing an order, as it applies to all purchases made with us.

Shipping Options
We offer Standard and Expedited shipping options. In some cases, a third-party supplier may manage inventory and be responsible for fulfilling and shipping your order.

Standard Shipping
Free on orders over €135
For orders €135 and under, rates vary by shipping zone
Estimated delivery: 2–5 business days (excluding processing time)

Expedited Shipping
€15–€20 depending on shipping zone
Estimated delivery: up to 2 business days (excluding processing time)

If you select expedited shipping, we will follow up after your order is placed with any additional shipping details.

Please see the full breakdown of our shipping rates below.

Zona 1: Nemačka i Holandija:

Express

Standardni

Ispod 135€ 		15,00€

5,50€

135€ i iznad 		15,00€ Slobodan

 

Zona 2: Austrija, Belgija, Francuska, Irska, Italija, Portugal i Španija:

 
Express

Standardni

Ispod 135€ 		15,00€

6,50€

135€ i iznad 		15,00€ Slobodan

 

Zona 3: Bugarska, Hrvatska, Kipar, Češka Republika, Danska, Grčka, Mađarska, Poljska i Slovačka:

 
Express

Standardni

Ispod 135€ 		20,00€

8,50€

135€ i iznad 		20,00€ Slobodan

 

Zone 4: Estonia, Finland, Latvia, Lithuania, Luxembourg, Romania, Slovenia, Sweden, Switzerland:

 
Express

Standardni

Ispod 135€ 		20,00€

10,00€

135€ i iznad 		20,00€ Slobodan

 

Sva vremena i datumi dati za isporuku proizvoda daju se u dobroj nameri ali su samo procene.

* Imajte na umu da pošiljke na ostrvske destinacije i Irsku mogu imati duže rokove isporuke zbog dodatnih tranzitnih zahteva i logistike.

Za potrošače iz EU i Velike Britanije: To ne utiče na vaša zakonska prava. Ukoliko nije posebno naočeno, procenjeno vreme isporuke odražava najraniju raspoloživu isporuku, a isporuke će biti izvršene u roku od 30 dana od dana kada prihvatimo Vašu porudžbinu. Za više informacija pogledajte naše Uslove.

Where do you deliver?

We deliver to most countries within the EU: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. 

*Due to customs regulations, we no longer ship to the Canary Islands or Malta. 

How can I cancel my order or change my shipping address?

Please note that orders begin processing shortly after they are placed, and our system does not pause fulfillment while requests are reviewed. Once an order has begun processing for shipment, we are unable to make changes, including address updates or cancellations, and cannot place orders on hold.

Please ensure your shipping address is entered correctly at checkout, including when using express payment methods such as,Shop Pay, Apple Pay, or PayPal, as these may auto-fill saved addresses.

Once an order has been processed, we are unable to change the shipping address or reroute the package. We do recommend reaching out to the carrier. They may be able to assist with rerouting the package or by marking it as “Return to Sender.” While we are unable to guarantee that an address change can be made once the shipment is in transit, this is typically the most effective option after processing has begun

Please contact our customer service team should you have any questions.

What should I do if my order is marked delivered but I haven’t received it?

 If your order is marked as delivered but cannot be located, please contact Customer Service within 7 business days of the delivery date.

Before reaching out, please:
-Wait 1–2 business days, as carriers may mark items as delivered before they arrive
-Check with anyone at your address, neighbours, your safe place, or your local post office
-Review your tracking details, including any delivery confirmation or photo
-If a signature was required, please confirm whether the name shown matches someone at your address or nearby.

We rely on the same tracking information provided by the carrier. For additional details, please review your tracking on the carrier’s website. As all orders are shipped via our fulfilment partner, we may require additional information to proceed with a claim or investigation with the relevant carrier. You may be asked to complete a Denial of Receipt form and provide details such as the contents of your order.

Orders confirmed lost or undelivered are eligible for replacement only. Reshipments must be sent to the original shipping address and are considered final sale.

By accepting a replacement, you waive the right to a monetary refund. If the replacement is returned, store credit will be issued instead.

Da li isporučujete na međunarodnom nivou?

Mi ne nudimo međunarodnu isporuku. Ukoliko ne vidite gore navedenu zemlju, posetite naš međunarodni sajt: www.CommodityFragrances.com

Postoje li druga ograničenja za isporuku?

Porudžbine se ne mogu isporučiti u P.O. polja i/ili na APO/FPO adrese

Porudžbine brodom samo u poslovnim danima, a to su ponedeljak - petak

Šta će se desiti ako moja porudžbina bude odložena?

Ukoliko isporuka kasni iz bilo kog razloga obavestićemo vas u najkraćem mogućem roku i posavetovati vas o revidiranom procenjenom datumu isporuke.

Za potrošače iz EU i Velike Britanije: To ne utiče na vaša zakonska prava. Za više informacija pogledajte naše Uslove.

Kako možete da nas kontaktirate u vezi sa ovom politikom?

Ukoliko imate dodatnih pitanja ili komentara, možete nas kontaktirati putem: