Smernice povraćaja

Smernice povraćaja

Last updated June 13, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Svi povraćaji moraju biti obeleženi žigom u roku od četrnaest (14) dana od datuma isporuke. Sve vraćene stavke moraju biti u novom i nekoručnom stanju, sa priloženim svim originalnim oznakama i nalepnicama.

*We do not provide refunds or accept returns for products that were not purchased on our website. Please contact the original retailer from which you purchased, whether that be Sephora (e: customerservice@sephora.com) or our New York City Store  (e:113crosby@commodityfragrances.com).

Proces povraćaja

Imajte u noti da ćete biti odgovorni za sve troškove povratne isporuke.

To start a return, please reach out to customer service so that we can provide you with the return authorization and address.

Once confirmed, we strongly recommend that you use a trackable method to mail your return. If our warehouse cannot locate your return and you do not have a tracking number for verification, we will be unable to issue a refund or credit.

Nagrade

Vraćanjem bilo koje kupovine u kojoj ste otkupili ili zaradili bilo koju vrstu Commodity.Circle nagrada (bodovi, popusti, status nivoa, itd.), Automatski gubite nagradu.

Povraćaj sredstava

Prilikom prijema povraćaja i provere stanja vašeg artikla, obradićemo vaš povraćaj. Dozvolite najmanje deset (10) dana od prijema artikla da biste obradili povraćaj. Povraćaj sredstava može da potraje 1-2 ciklusa naplate da bi se pojavio na izvodu kreditne kartice, u zavisnosti od preduzeća za kreditne kartice. Obavestićemo vas putem e-pošte kada vaš povraćaj bude obrađen.

Svi artikli primljeni besplatno i/ili nadareni kupovinom se ne vraćaju. 

Izuzetaka   

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

For defective or damaged products, please contact us within 14 days of receiving your order to arrange a refund or exchange. After this period, responsibility for the condition of the product, including any damage or wear, rests with the customer.

If you have received a damaged, defective, or incorrect item, please email us and include

•  Details of your request

•  Your order number

•  Name on the order

•  Email used to place the order

•  Photo and/or video clearly showing the issue

*Please photograph or record the product on a clean, flat surface with the issue clearly visible. This helps us resolve your order and improve future production.

Our fragrances are housed in glass bottles—please handle them with care.

"DELIVERED" BUT NOT RECEIVED OR INCOMPLETE PACKAGES

Similarly, should your order be marked as "delivered" by the carrier but is not received, or if it appears to be missing items upon arrival, please contact Customer Service immediately. If we determine your order to be lost, undelivered, or incomplete, we will send you a replacement for the missing items. By agreeing to receive this replacement for the missing items, you are waiving your rights to a monetary refund should you decide to return this replacement item or items. Store credit will be issued instead.

Pitanja

Ukoliko imate bilo kakvih pitanja u vezi sa našom politikom povratka, kontaktirajte nas na:
customerservice@commodityfragrances.eu